Machine Support
EU-based support team for Pocket NC owners. English, German, French. Same-day spare parts from Köln, factory backline access to Penta Machine in Bozeman, Montana.
How to get support
- Email — sales@cyclecnc.com (English/German/French)
- Documentation request form — on any machine product page
- Phone — available to customers under maintenance contract
What we cover
- Installation and first-power-on assistance
- CAM postprocessor setup and validation
- G-code debugging
- Mechanical troubleshooting (bearings, belts, encoders)
- Software issues with Kinetic Control
- Spare-parts ordering and shipping
- Annual maintenance scheduling
- Warranty claims
Spare parts
We stock a working inventory of high-failure-rate spares in our Köln warehouse: spindle cartridges, B-axis encoders, ER-11 collet sets, drive belts, complete trunnion assemblies. Routine spares ship same-day for orders received before 14:00 CET. Parts not in stock ship factory-direct from Bozeman, MT to Frankfurt by next-day air — typically 4–5 working days from order to your door.
Maintenance contract
Annual maintenance contracts include scheduled inspection, calibration, way-cover check, software updates, and consumables replacement:
- V2-10: €1,000 / year
- V2-50 CHB or CHK: €1,500 / year
Available at /products/annual-maintenance-contract.
Warranty
6 months parts and labour per CycleCNC AGB §8(3)(e) on all new machines. Penta Machine factory warranty stacks on top of CycleCNC distribution warranty. See /pages/warranty for details.
