maintenance 1 min de lecture
Why a CycleCNC Maintenance Contract Pays for Itself in Year One
The numbers behind the annual maintenance contract — when it is the right purchase, when it is not, and what is actually included.
The maintenance contract is the line item people are most often unsure about. Here are the actual numbers — and the three customer profiles where it is a clear yes.
What is in the contract
- One on-site annual service (V2-10: €1,000 / V2-50: €1,500) — spindle inspection, lubrication, ball-screw care, alignment pass, software update.
- Priority spare-part dispatch from Cologne — 48-hour replacement, no shipping charge.
- Unlimited German-language phone support during business hours.
- One free postprocessor refresh per year (matched to your current Fusion build).
The math
If a single unplanned spindle exchange runs about €1,400 (part + transatlantic shipping + production downtime), the contract pays for itself the first time you avoid one. The break-even is sharper still for production shops: a 2-day production stop on a V2-10 doing aluminium prototypes costs around €2,800 in deferred customer revenue.
When it is a clear yes
- Production shops running the machine more than 20 hours a week.
- Education labs where multiple operators share the machine — wear is harder to attribute and supplies churn faster.
- Single-machine R&D groups where downtime blocks an entire team.
When you can skip it
Light hobby / weekend use, one careful operator, modest cutting demands. Most of the failure modes we see are operator-procedure issues that a careful owner avoids in the first place. Quarterly preventive checks from the spindle-care schedule cover most of the surface area without the contract.
Questions about which contract tier fits your usage? Email sales@cyclecnc.com — we will model the year-one cost honestly before recommending one.
